Servers & resources
Specify the service concerned, the system used and the behavior observed.
VPS · Dedicated · GPU01 / ANONEHOST SUPPORT
Something to clarify?
Let's keep the thread.
A question about your server, a domain or your account? Open a request and find its content and status in your customer area.
One account per token. No email or password.
02 / TO HELP YOU
The right topic.
The useful details.
Describe your need in the request. This information will help us understand your situation.
Domains & DNS
Indicate the domain name and the settings or the change you are inquiring about.
Addresses · ConfigurationAccount & billing
Add the invoice or service reference, if you have one. Keep your token secret.
Access · Invoices · ProjectsAccess your account
Log in with your token or generate your first access.
Explain your need
A specific topic, a detailed message and useful references.
Find your request
Its content, its reference and its status remain in the Support section.
03 / IN ALL CLARITY
Before
writing to us.
The essential points to stay in touch
with complete discretion.
Do I need to create an account to contact support?
Yes. Each request is linked to a customer account so that you can find it. Creating one only requires generating and keeping your personal token, with no email address or password.
Where can I find my requests after sending?
Log in with your token then open the "Support" section of your customer area. There you will find your requests, their reference, their date and their status.
Can I use my usual token?
Yes. The same token gives access to your account, your projects and your support requests. Keep it on your side: it must not be added to the message sent to support.